Why have I stopped receiving MCA emails?

Email security has increased through the development of data protection and how it relates to cybersecurity. Predictive technology systems flag suspicious messages to prevent potential malware, phishing, and other breaches of data privacy. Due to heightened email security, it is possible your email provider has blocked our domain.

If you stopped receiving our emails, please use the following steps to identify and solve the issue.


  1. Check your spam/junk folder

    Log in to your email account and check that our emails have not gone to your spam folder. If you find that our emails have filtered into this folder, mark them as "Not spam." Please visit the support page for your mail provider if you do not know how to unmark emails as spam.


PLEASE NOTE THE FOLLOWING: If you wish to avoid troubleshooting your email deliverability issues via whitelisting, skip steps 3-4 and go directly to step 5. More information can be found below.



  1. Whitelist mca@mnchiro.com

    • PART I: Add mca@mnchiro.com to your safe senders list

      • Email Provider

        Whitelisting an email address ensures that emails sent from that specific address reach your inbox, and not your junk or spam folder. Please visit the support page for your mail provider and search for instructions to add "safe senders" to the whitelist.

      • Email Security Program

        Certain firewall and intrusion prevention security programs can interfere (or block) emails. This is less likely to affect web-based email programs, like Gmail or Yahoo and more likely to affect desktop-based email programs (e.g. Outlook, Thunderbird) because they sit behind the firewall for an operating system or network.

        Please visit the support page for your security program and search for instructions to add "safe senders" to the whitelist. Please note that some security programs prompt you to restart your computer to allow changes to take effect.

    • PART II: Contact MCA Headquarters to run an email test

      Contact MCA Headquarters at mca@mnchiro.com or 651-288-3428 to test your email address after whitelisting through your email provider and/or email security program.


  2. Contact your IT Department

    • PART I: Add mca@mnchiro.com to your safe senders list

      If you are unable to edit your email security program preferences, please reach out to your IT department to have them add mca@mnchiro.com to your safe senders list.

    • PART II: Contact MCA Headquarters to run a whitelisting test

       

      Contact MCA Headquarters at mca@mnchiro.com or 1+(651)290-7466 to test your email address after whitelisting through the support of your IT Department.

       


  3. Change your primary email address

    Change the primary email address on your account to a personal email (e.g. Gmail, Yahoo). AOL Mail is not recommended due to high deliverability issues with this email provider.

    If you cannot access your account because it is attached to your old email address, please fill out our Email Deliverability Form.